Privacy Policy

1. One service, protections that depend on your workspace

This policy covers Jurisio across its plans. How your content is processed by third-party AI providers depends on whether you are signed in and on your workspace:

• Guest use (Ask without signing in): a cost-optimized route to third-party AI providers whose own policies govern retention and training; we do not guarantee zero data retention or restrict routing to no-training providers on this route (Section 4).
• Signed-in accounts on the Free, Pro, and Max plans (including student plans that include Pro): only AI providers that have committed not to use your content for training (Section 4).
• Firm workspaces: workspaces provided to an organization under a written agreement with Jurisio. AI processing, retention, and access for a firm workspace are governed by that agreement.

In this policy, "standard workspace" means any workspace that is not a firm workspace, including Free, Pro, and Max accounts and guest use. These descriptions identify how information is handled; they do not describe separate companies or services.

A separate written agreement with an organization controls any conflicting commitments that expressly apply to its workspace. An organization's administrators may manage access, permissions, and organization-owned records. Contact your organization about requests concerning records it controls; we will assist as required by our agreement and applicable law.

2. Information we collect

Account and organization information: Name, email address, authentication information, organization details, account preferences, and subscription information.

Content: Files, prompts, questions, messages, notes, and other material you submit, together with generated responses and documents. Processing may create extracted text, document segments, search representations, and other working copies needed to provide features. Materials may contain personal information about you or other people.

Files imported from connected storage: You may connect Google Drive, Dropbox, Box, or Microsoft OneDrive to import files into Jurisio. Imported files are copied into and stored in your Ask account, where they are processed under this policy and the protections applicable to that workspace. Disconnecting a storage service stops Jurisio from further reading that connected storage through the disconnected integration. It does not delete copies you already imported into your Ask account. Those copies remain subject to Jurisio's retention and deletion practices described in Section 7.

Payments: Stripe processes payments. We receive information needed to administer your subscription, such as customer and subscription identifiers, payment status, and transaction records. Payment information submitted directly to Stripe is also subject to Stripe's Privacy Policy.

Operational information: Requests, timestamps, errors, security events, device and browser information, IP addresses, usage limits, and records of support interactions. Depending on workspace protections, troubleshooting records may include prompts and responses as described below.

Approximate location: General location information, such as a state, city, county, or region, that you provide or that we infer from your activity, device, or connection.

Inferences: Information we infer from your activity, such as general characteristics of your requests or your likely location. Where available, you can review and manage certain inferences in Settings. We do not attempt to infer sensitive characteristics about you.

3. How we use information

We use information to provide requested features, tailor responses, save your work, authenticate access, process payments, administer subscriptions, provide support, investigate abuse, maintain security and reliability, understand feature usage, communicate with you, and comply with law. When a response relies on information we infer from your activity, we aim to say so.

Jurisio does not use your uploaded files, prompts, conversations, or generated outputs to train or fine-tune AI models. This commitment applies to Juris Technology LLC and its personnel acting on its behalf. The limited rights you grant us to operate the service do not grant us a right to train AI models on your content.

Training is different from processing your content to answer a request or reviewing an error. Where permitted below, we may evaluate responses, investigate problems, and improve software without using your content to train or fine-tune a model. Our commitment describes Jurisio's own conduct; third-party AI providers are governed by their own policies, as explained in Section 4.

We may use statistics that do not reasonably identify a person or reveal private content to understand service performance. This does not create an exception to our commitment against training on your content.

4. AI providers and other processors

For standard workspaces, we send the information needed to perform your request to third-party AI services, including OpenRouter (a routing service) and the model providers it selects to serve the request. That information can include your question, prior messages in the conversation, and the text or images of documents the request uses.

Jurisio never trains AI models on your data. Your requests are processed by third-party AI providers that we reach through OpenRouter. Whether a provider may retain submitted content, or use it to train or improve its own models, is governed by that provider's own policies. Please review those policies through OpenRouter's provider information and OpenRouter's Privacy Policy.

Guest use. If you use Ask without signing in, we send your requests through a cost-optimized route: OpenRouter serves them using third-party models and providers chosen primarily for cost, and if a model is unavailable the request may move to another. The models and providers on this route may change without notice. As of the effective date, they include contributor-tier models from Meta, served by Meta, and a Z.ai model served by providers OpenRouter selects. Jurisio does not guarantee that the guest route offers zero data retention, and we do not restrict it to providers that have committed not to use submitted content for training. Providers on this route may retain your questions, the content a request uses, and generated outputs, and some may use that content to train or improve their own models or products, in each case under their own terms. For example, Meta states that prompts and outputs sent to its contributor-tier models may be used to improve Meta's products, and OpenRouter's published provider information lists a 30-day prompt retention period for those models. According to that information, the other models currently on the route are served by providers that do not train on requests, although some of those providers retain prompts. Providers on this route may also receive a pseudonymous identifier for your guest session, supplied through OpenRouter, and may apply their own content moderation to your requests. Content already sent cannot be recalled. Do not submit as a guest confidential, privileged, or sensitive personal information, including client or case information you are not prepared to have a third-party AI provider handle under its own policy. Creating an account or signing in before you submit a question moves your future requests to the no-training routing described below.

Signed-in accounts (Free, Pro, and Max plans). For every signed-in account, on every plan, we instruct OpenRouter to route requests only to providers that have committed to zero data retention and not to use submitted content to train or improve AI models. This zero-retention commitment covers the AI providers only: Jurisio itself keeps AI request and response logs for up to 180 days for troubleshooting, quality, and safety review (Section 7), and documents and conversations you save stay until you delete them.

If you connect Google Drive. Requests from an account with Google Drive connected are, like all signed-in requests, processed only by providers that have committed not to use submitted content for training, as Google's API Services User Data Policy requires for content from Google. See "Google user data" below.

Firm workspaces. AI processing for firm workspaces is governed by the organization's written agreement with Jurisio.

Google user data

If you sign in with Google or connect Google Drive, we receive the Google account information you authorize (your name, email address, and profile image), and, for Google Drive, only the files you choose through Google's file picker. We do not request access to browse your whole Drive.

Jurisio's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular, we use Google user data only to provide and improve user-facing features you request; we do not use it for advertising, do not sell it, and do not use or allow it to be used to develop, improve, or train generalized AI or machine-learning models. Jurisio personnel do not read Google user data unless you give specific permission, it is necessary for security purposes such as investigating abuse, it is required to comply with law, or it has been aggregated and anonymized for internal operations.

Other processors

Other providers help us host information, deliver email, process payments, provide analytics, and operate the service, and we disclose information needed for those functions. They currently include Amazon Web Services (hosting, storage, email delivery, and some AI processing), OpenRouter and the model providers it routes to (AI processing), multiple web search providers (web search; they receive search queries derived from your requests), Stripe (payments), and PostHog (product analytics). Google, Microsoft, Dropbox, and Box receive requests from Jurisio only when you connect their services. We remain responsible for our own disclosures and privacy commitments; referring to a provider's policy does not waive your rights against us.

5. Human access

Standard workspaces. Authorized personnel may access content when reasonably necessary for support you request, troubleshooting, and security and abuse investigations. Access for other purposes depends on your plan:

• Pro and Max: Jurisio personnel do not review your conversations to evaluate service quality unless you send us feedback, in which case we may review the conversation the feedback concerns.
• Free: the account setting "Allow Jurisio to review my chats to improve quality" is turned on by default. While it is on, authorized personnel may review your conversations to evaluate and improve service quality. You can turn it off at any time in Settings; after that, we review your conversations for quality only when you send feedback, and only the conversation the feedback concerns.

Such review never authorizes AI model training. If you have connected Google Drive, the Free-plan default does not apply: we review your conversations for quality only when you send feedback about one, which we treat as your specific permission, and only the conversation the feedback concerns.

Firm workspaces. Access to firm content is governed by the organization's written agreement with Jurisio.

6. Analytics, cookies, email, and possible advertising

We use necessary cookies or similar technologies to sign you in, maintain sessions, and remember settings. These are distinct from product analytics.

We use an analytics tool to understand how our website and services are used so we can improve them. It does not set cookies or record sessions, and it never receives what you type or the contents of your documents. Events may describe features you use and how you interact with them, general categories of requests, information we infer from your activity, approximate location, plan category, or whether an attachment was present; they do not include the text of your prompts, document contents, or file names. Like any web service, the analytics tool receives technical information such as IP address when it receives an event.

We may send promotional emails about Jurisio. Each promotional email will include a way to unsubscribe. We may still send necessary account, billing, security, and service notices.

We do not sell personal information. Advertising may be introduced in free plans in the future. Before introducing advertising that changes how information is collected, used, or disclosed, we will explain those practices and provide any legally required choices or consent. This statement does not authorize undisclosed advertising trackers or disclosure of your private content to advertisers.

7. Retention and deletion

Saved content. We keep your saved documents, generated work, and conversations until you delete them or your account is closed, so you can return to your work. We do not promise permanent archival storage, and you remain responsible for your own recordkeeping.

Guest data. When you use Ask as a guest, we create a temporary guest identifier and store under it your questions, conversations, and generated answers, the related request records, settings, usage counters, and a record that you accepted the Terms of Service and this Privacy Policy (including your browser's user-agent and the site the request came from). If you create an account from that guest session, those conversations become part of your account and are kept as described above for saved content. If you do not, an automated daily process begins deleting the guest identifier and everything stored under it once 30 days have passed since the guest session began, and ordinarily completes that deletion within a few days. That process does not remove troubleshooting and security logs, which follow the operational retention periods below; any usage and cost statistics linked to the guest identifier, which do not contain the text of questions or answers and expire on their own schedules; short-lived rate-limit records, which hold a keyed hash of your network address and expire within a few days; backups, which expire on their normal schedule; or copies retained by AI providers under their own terms (Section 4).

Deletion. Deleting an item in the product removes it from your account. Some underlying working copies and backups may remain for a limited period after deletion. To request complete erasure of your content or account, contact support@jurisio.ai; we will remove it from active systems, and remaining backup copies expire on their normal schedule. We verify your authority before acting. Removing a member's account does not automatically delete records owned by a firm or shared workspace. Canceling a subscription is also separate from requesting deletion.

Disconnecting Google Drive, Dropbox, Box, or Microsoft OneDrive is not a request to delete imported files. To request deletion of imported copies stored in your Ask account, use the available Jurisio deletion controls or contact support@jurisio.ai.

Separate operational records. Saved content and internal logs serve different purposes. For standard workspaces, prompts and responses may be retained in troubleshooting logs for up to 180 days, and certain evaluation inputs for up to seven days. Security and audit records may be retained longer where needed for security or legal purposes.

We may preserve narrowly limited records necessary to meet legal obligations, establish transactions, resolve a specific dispute, enforce rights, or investigate a documented security incident. We restrict such records to the relevant purpose and do not use these exceptions to justify indefinite retention of all private content.

Deletion from Jurisio does not by itself erase copies you exported, copies another authorized person holds, or copies independently retained by a provider under the disclosed processing terms. We will address processor deletion obligations as applicable rather than treating provider copies as outside all responsibility.

8. Changes in plan or workspace

Changing plans changes features, usage limits, and review settings for future requests; it cannot reverse processing or provider retention that already occurred. Likewise, creating an account or signing in after guest use changes routing only for later requests; it cannot reverse processing, retention, or training by guest-route providers that already occurred.

If you move from Pro or Max to the Free plan, we keep your saved documents and conversations. New requests after the change remain on no-training routing but are subject to Free-plan review settings (Section 5), including requests that use documents or conversations you saved while on a paid plan.

9. Other disclosures and security

We may disclose information when legally required, including in response to valid legal process. We may also disclose limited non-content information as reasonably necessary to protect the service and investigate fraud. Commitments in a firm's written agreement continue to apply except where binding law requires otherwise.

If Jurisio undergoes a merger, acquisition, or sale, information may transfer with the service, subject to applicable law and existing privacy commitments. We will provide notice of material changes as required.

We use administrative and technical safeguards intended to protect information. You can add two-step verification to your account from account settings; we recommend it if you store sensitive material. No service can guarantee perfect security. Nothing in this policy implies that Jurisio holds security certifications it has not obtained.

The service is offered to US users. Eligibility is not a promise that every processor operates exclusively in the United States.

10. Your rights and contact

Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, and to appeal certain decisions. Send requests or appeals to support@jurisio.ai. We may verify identity and authority, and will respond within applicable legal deadlines. We will not unlawfully discriminate against you for exercising privacy rights. Authorized agents may contact us with evidence of their authority where applicable law permits.

We do not knowingly offer accounts to children. If you believe a child has provided account information, contact us. Adults may submit lawful case materials involving minors where they have authority to do so; those materials remain subject to this policy.

We will post an updated effective date when this policy changes and provide appropriate notice of material changes. Where a change requires consent, we will obtain it; posting a revised policy does not by itself supply that consent.

Juris Technology LLC

support@jurisio.ai

1218 SE Petunia Ave

Port Saint Lucie, Florida 34952